Terms of Service

Section 01Who we are

Carriora is operated by Effective Supply Chain Sweden AB, a limited liability company registered in Sweden with organization number 559497-4668 ("Carriora", "we", "us", or "our"). Our registered office is in Sweden.

These Terms of Service ("Terms") govern your access to and use of the Carriora platform, including our website, web application, APIs, and any related services (collectively, the "Service").

Section 02Acceptance of terms

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization, and "you" and "your" will refer to that organization.

If you do not agree to these Terms, you must not access or use the Service.

Section 03The service

Carriora is a transport administration platform that helps businesses compare carrier rates, book shipments, track parcels, manage carrier contracts, audit invoices, and coordinate logistics operations across multiple carriers.

The Service acts as an intermediary between you and carriers. Carriora is not itself a carrier, freight forwarder, or customs broker. We facilitate communication and transactions between you and the carriers you choose to use.

Section 04Accounts and organizations

Account creation

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for keeping your account credentials secure and for all activity that occurs under your account.

Organizations and users

Accounts are organized around organizations. An organization owner can invite additional users, assign roles (owner, admin, member, viewer), and manage permissions. The organization is responsible for the actions of all its users.

Account security

You must notify us immediately of any unauthorized access to your account. We strongly recommend enabling two-factor authentication and reviewing active sessions regularly.

Section 05Customer responsibilities

You are responsible for:

• Providing accurate shipment data, including weights, dimensions, values, and addresses.
• Complying with all applicable laws relating to your shipments, including import/export regulations, dangerous goods rules, and customs requirements.
• Ensuring that the goods you ship are lawful and permitted by the selected carrier.
• Paying all fees due to carriers for services rendered.
• Resolving disputes, claims, and damages with carriers directly, except where Carriora has agreed in writing to act on your behalf.

Section 06Carrier relationships

When you book a shipment through Carriora, you enter into a contract directly with the carrier. The carrier's terms and conditions apply to the carriage of your goods. Carriora is not a party to that contract and does not guarantee carrier performance.

You may connect your own carrier accounts to Carriora, or use Carriora-negotiated rates where available. When using your own accounts, your existing agreement with the carrier continues to apply.

Section 07Fees and payment

Subscription fees

Access to the Service is provided on a subscription basis. Fees, billing frequency, and plan details are set out in your order form or selected plan. All fees are exclusive of VAT unless stated otherwise.

Carrier charges

Carrier charges for shipments are billed by the carrier (or passed through by Carriora where applicable). You are responsible for paying these charges according to the carrier's terms.

Late payment

We may suspend your access to the Service if invoices remain unpaid for more than 30 days. Overdue amounts may accrue interest at the statutory rate under Swedish law (räntelagen).

Refunds

Subscription fees are non-refundable except where required by law.

Section 08Data and privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

You retain ownership of the data you submit to the Service ("Customer Data"). You grant Carriora a worldwide, non-exclusive license to process Customer Data solely to provide and improve the Service, comply with legal obligations, and as otherwise permitted by the Privacy Policy.

We may use aggregated, anonymized data derived from the Service for analytics, benchmarking, and product improvement.

Section 09Intellectual property

Carriora and its licensors own all rights, title, and interest in the Service, including all software, design, content, and trademarks. Nothing in these Terms transfers any of these rights to you.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business operations during the term of your subscription.

If you provide feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback without restriction.

Section 10Acceptable use

You must not:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to any part of the Service or its underlying systems.
• Interfere with, disrupt, or degrade the Service (e.g., through denial-of-service attacks, scraping at abusive rates, or injecting malicious code).
• Reverse engineer, decompile, or disassemble the Service, except as permitted by mandatory law.
• Resell, sublicense, or redistribute the Service without our prior written consent.
• Ship prohibited, restricted, or dangerous goods in violation of carrier terms or applicable law.
• Use the Service to send unsolicited communications in violation of anti-spam laws.

Section 11Service availability

We aim to provide a reliable Service but do not guarantee uninterrupted availability. We may perform maintenance, updates, and improvements that cause temporary downtime. Where available, service-level commitments will be set out in your order form or a separate SLA.

We may modify, suspend, or discontinue features of the Service at any time. For material changes affecting paying customers, we will give reasonable advance notice.

Section 12Third-party services

The Service integrates with third-party services (carriers, payment providers, mapping providers, and others). Your use of those services is subject to their own terms. We are not responsible for the availability, content, or acts of third-party services.

Section 13Confidentiality

Each party may receive information from the other that is confidential ("Confidential Information"). Each party agrees to protect the other's Confidential Information with the same care it uses for its own confidential information (but no less than reasonable care), and to use it only for purposes of performing under these Terms.

Confidential Information does not include information that is publicly available, independently developed, or lawfully received from a third party without a duty of confidentiality.

Section 14Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care, consistent with industry standards.

Section 15Limitation of liability

To the maximum extent permitted by law:

• Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.
• Carriora's total aggregate liability arising out of or relating to these Terms will not exceed the fees you paid us in the 12 months preceding the event giving rise to liability.
• Carriora is not liable for loss, damage, or delay of goods in transit — those claims must be made against the carrier under the carrier's terms.

Nothing in these Terms limits liability that cannot be limited under mandatory law (e.g., liability for gross negligence, willful misconduct, or personal injury caused by negligence).

Section 16Indemnification

You will indemnify and hold Carriora harmless from any claims, damages, and costs (including reasonable legal fees) arising out of your violation of these Terms, your misuse of the Service, or your shipments (including claims by carriers, recipients, or authorities).

Section 17Term and termination

These Terms apply from the date you first use the Service and continue until terminated.

You may terminate your subscription at any time from your account settings. Termination takes effect at the end of the current billing period.

We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay fees after 30 days' notice, or engage in fraud or illegal activity.

On termination, your right to use the Service ends. We will make Customer Data available for export for 30 days after termination, after which we may delete it. Provisions that by their nature survive termination (including sections on intellectual property, confidentiality, liability, and governing law) will continue to apply.

Section 18Changes to terms

We may update these Terms from time to time. For material changes, we will notify you by email or in-app notice at least 30 days before the change takes effect. Your continued use of the Service after the change indicates your acceptance.

Section 19Governing law

These Terms are governed by the laws of Sweden, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms will be resolved exclusively by the courts of Sweden, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance.

If you are a consumer, mandatory consumer protection laws of your country of residence still apply.

Section 20Contact

Questions about these Terms can be sent to:

Effective Supply Chain Sweden AB
Email: legal@carriora.com
Organization number: 559497-4668